TERMS AND CONDITIONS OF PAYMENT:
Bookings can be guaranteed by making a 50% payment of the entire booking value within 48 hours. Payments to guarantee bookings can be made through bank transfer, cash, or cheque.
CANCELLATION POLICY OF TRIYA ZIKHARA:
- Any time once reservation confirmed - 20%
- 61-45 Days - 40%
- 44-31 Days - 75%
- 30 Days and Less - 100%
- No refund will be provided if the guest does not show up.
- Amendments to booked tours are treated as cancellations, with minor changes possible on a case-by-case basis.
- Refunds, if genuine, are issued through the original booking source, typically via account payee cheque, within 45 working days.
- Triya Zikhara reserves the right to modify these terms. Please review the cancellation policy carefully before confirming your booking.
ABOUT HOTEL:
- Valid photo ID required for all hotel guests
- Package rates may vary during peak seasons and blackout dates
- City tax/resort fees paid directly by the guest at the hotel
- Bed type and room preferences subject to availability at check-in
- Early check-in/late checkout subject to room availability and hotel management discretion
- Standard check-in: 14:00, Standard check-out: 12:00
- Extra adult may require an extra bed (subject to availability), otherwise, an extra mattress or roll-away bed may be provided
- Itinerary subject to rearrangement based on hotel availability at the time of booking
ABOUT SIGHTSEEING:
- Please notify us of any special needs or health issues, such as arthritis or heart problems, for appropriate arrangements.
- We aim to avoid scheduling sightseeing on closing days, but if unavoidable, it may be omitted. Revisiting the next day depends on availability.
- Weather in the region is unpredictable; flexibility is maintained for nature-related sightseeing.
- Opening times for sightseeing spots may change, so verification before booking and on the day of travel is necessary.
- We are not liable for missed sightseeing due to guest delays or unforeseen incidents like roadblocks, heavy rainfall, or landslides.
ABOUT TRANSPORT / DRIVER:
- Tour and sightseeing planning consider security and driver working hours; overtime incurs additional charges per hour.
- Transfer services strictly adhere to the program; supplements apply for additional services.
- Night supplement added for early morning or late-night arrival transfers.
- Guests should consider road conditions and departure timing, with a recommended buffer of at least 2 hours.
- Drivers may not be tourism-educated and are from remote villages; patience is appreciated.
- Limited car parking may require guests to wait in the lobby for sightseeing/transfers.
- In case of driver illness, a replacement will be provided based on availability and distance.
ABOUT VEHICLE:
- Vehicle provided as per Itinerary/Program.
- In case of breakdown, replacement vehicle provided based on availability.
- Replacement time based on passenger location and road conditions.
- AC deactivated in hilly regions for safety.
- Luggage carriers prohibited in certain regions of India.
ABOUT TRAVEL INSURANCE:
- Highly recommend purchasing comprehensive Travel insurance for trip protection.
- Covers unforeseen cancellations, medical issues, and trip cancellations.
- Cost based on passenger age, travel duration, and destination of travel.
POLICY:
- Office hours: 10:30 a.m. to 6:00 p.m; Emergency assistance for accommodation and transport available during office hours.
- Client responsible for web check-in; not within TZ scope.
- Designate one point of contact for groups over 4 pax to avoid miscommunication.
- Required documents for booking: PAN cards, Flight Ticket Copies, Vaccine Certificate Copies, Passport Copies with advance payment.
- TCS 20% applicable from July 1, 2023, claimable.
- Quotation price valid for proposed date and pax count.
- Client bears costs for natural calamities, political disturbances, tax/fuel price increases, additional sightseeing.
- Prioritizing health and safety; following relevant authorities' directives.
- Final vouchers provided after full payment.
- Minimum 20% service charge for tour cancellations after booking.
- Itinerary subject to change based on weather conditions or political disturbance ,etc.
